Home/FAQ
Questions
Fourteen things people ask before booking
If your question isn't below, call 503-782-7740 — we'd rather answer it than have you guess.
How much does a diagnosis cost, and is it refundable?
It is a flat $49 for any device, and it is credited in full against the repair if you approve the work. If we can't fix the machine, or you decide not to go ahead, the $49 is all you pay and you get the written findings to take elsewhere.
How long will my repair take?
About seven in ten bench jobs leave within 48 hours. Screens, batteries and drives are usually same or next day when the part is in stock. Board-level work and anything needing an ordered part typically runs three to six business days. You get a date in the quote, and a call from Marisol if it is going to slip.
Do I need an appointment to drop something off?
No. Walk in any time during shop hours at 3361 Heron Way. If you'd rather not wait, call ahead on 503-782-7740 and we'll have the intake sheet ready.
Will I lose my data?
We image any drive we consider at risk before touching the machine, and we never format without your explicit approval. If your data matters and the drive is failing, say so on intake — we change the order of operations to protect it first.
Can you come to my house or office?
Yes. On-site is $135 for the first hour and $95 after, with travel included inside Portland and a flat $25–$45 for the suburbs. For contracted business clients, on-site visits are part of the monthly plan.
Do you work on Macs?
Yes — MacBook Air and Pro from 2015 onward, iMacs and Mac minis. We handle screens, batteries, storage, thermal work and data recovery. We are not an Apple Authorised Service Provider, so warranty-covered machines are better taken to Apple first; we'll tell you when that applies.
What happens if you can't fix it?
You pay the $49 diagnostic and nothing else. We hand back the machine, the written findings, and a straight recommendation — usually either a replacement spec at your budget, or the name of a specialist who can go further than we can.
Is there a warranty on the work?
Ninety days on our labour and twelve months on parts we supply, from the date of collection. If the same fault returns inside that window, bring it back and we re-do it at no charge. Full detail is on the warranty page.
Do you support Microsoft 365 and Google Workspace?
Both. Licence management, mailbox migration, MFA rollout, shared drives, conditional access and offboarding. Migrations between the two are quoted as project work.
How do you handle ransomware?
Isolate, preserve evidence, assess the backups, then rebuild from a known-good point. We do not facilitate ransom payments. Where a reportable breach may have occurred we help you document it, but you should also take legal advice.
What are your payment terms?
Households pay on collection by card, debit, cash or bank transfer. Business clients on contract are invoiced monthly, net 14 days. Project work over $2,000 is split 40% on start, 60% on completion.
Do you recycle old equipment?
Yes, free of charge for customers. Drives are physically destroyed and the rest goes through an Oregon E-Cycles registered collector. Ask at intake if you want a destruction certificate.
Can you help outside business hours?
Emergency call-outs are available to contracted clients at $210 for the first hour and $145 after. For households we prefer to book the next morning — it's cheaper for you and the work is better.
Do you keep copies of my files?
Only working copies made during a job, held on encrypted storage, and destroyed 30 days after the job closes unless you ask us to keep them. Nothing is ever shared outside the technicians assigned to your ticket.
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Still stuck?
Ring the shop. A technician answers between 8am and 6pm Pacific, Monday to Friday.
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Prefer writing?
Email with your model number and a description; we usually reply within four working hours.
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Free clinic
First Saturday of every month, 10:00–13:00 at Heron Way. Bring the machine, no appointment, no invoice.